Music school terms and conditions

1. Registration, duration of the contract period and renewal registration

Basic art education normally continues for several years. The student is enrolled in the music school as an active student until they receive their graduation certificate or their studies are declared completed.

1.1 Enrollment as a student is done exclusively using the electronic Eepos form.

1.2 Students are always registered for the entire academic year (= autumn + spring semester), unless otherwise agreed with the principal or if registration takes place in the middle of the academic year.

1.3 The academic year includes a pre-agreed number of lessons + student concerts. Any separate joint musical performances are agreed upon separately with the teacher and administration.

1.4 In group studies and musicals, each student must register separately, including family duos.

1.5 Students who started their studies in the fall semester will automatically continue their studies in the spring semester, unless their studies are reported as interrupted. Unreported interruptions will be charged the normal tuition fee (see 3.1). This applies to both solo and early childhood studies.

1.6 The student has a student place and remains an active student in the student register, even if no actual studies are recorded, until the student completes or cancels their studies.

1.7 After the summer break, teaching will continue by default. However, the student/guardian must always confirm continuation using the continuation registration form that opens every spring in My Eepos. The same form also informs about any possible changes and termination wishes. You always register for Muskari groups as a new student using the Eepos muskari form.

2. Absences and replacement of hours

All absences must be reported by either the adult student or the guardian of a student under the age of 18.

2.1 Absences are reported directly to the teacher either by text message or Eepos message. by logging into My Epic.

2.2 In principle, student absences from personal lessons will not be compensated.

2.3 Absences from group lessons will not be compensated.

2.4 Any absences of a teacher will be fully compensated in the form of make-up hours by either the teacher or a substitute during the academic year. If a student discontinues their studies in the middle of the academic year, such absences will not be compensated.

3. Suspension, termination of studies and requests for changes

3.1 Cessation: A student place can be cancelled free of charge before the start of the academic year by notifying the music school office (toimisto@musiikkitoteemi.fi) in writing by 31 July. After this, before the start of the lessons, we will charge a cancellation fee according to the current price list. Notification made in other ways or to the teacher is not valid.

If a student place is cancelled after the academic year and the start of teaching in the middle of the contract period, we will charge the full tuition fee. Unused times will not be refunded. If the spring semester is cancelled by December 15, only the interruption fee will be charged, not the spring semester fee.

3.2 Suspension/gap year after the academic year: Every student/guardian taking music or singing lessons must fill out an Eepos form every spring (by logging into their Eepos account), in which they indicate whether they are continuing or ending their studies. Taking a gap year is also possible. You always register for group lessons and musicals as a new student using the Eepos form at https://musiikkitoteemi.eepos.fi

3.3 Changes: Changes are only possible before the start of the semester and must be notified at least two (2) weeks before the start of the semester. Changes made during the billing period will be charged a change fee according to the current price list.

4. Invoicing, contact information and collection

Invoicing is based on the contact information provided by the customer, which the customer is responsible for keeping up to date. Personal information can be monitored and updated by logging into the Eepos system, where the customer receives personal IDs after being accepted as a student.

4.1 Invoicing is done in the manner chosen by the customer (email or letter) and in the number of payment installments (1–3). The amounts for different lengths of hours and different payment installments are shown in the valid price list on the website. The prices in the price list are personal and apply to one semester, not an academic year.

4.2 The customer accepts the payment and contract terms when registering as a student and is responsible for having read and understood these terms.

4.3 Registration and billing fees are invoiced in accordance with the current price list. The registration fee is charged only once.

4.4 The invoice will be sent to the address of either the adult student or the primary guardian of a minor student, which the customer provides in the Eepos system when applying to become a student.

4.5 Invoices ordered by email will come from Procountor at no-reply@procountor.com, not from Musiikkitoteemi. It is also worth checking your spam folder if you do not receive the invoice, and if necessary, contact toimisto@musiikkitoteemi.fi.

4.6 The customer has a 14-day notice period from the invoice date.

4.7 Various cultural benefits are also accepted as payment methods. When paying with them, the amount and date of payment must be notified by email to toimisto@musiikkitoteemi.fi. If only part of the tuition fee is paid with the benefit, the remaining amount will be paid using the information on the original invoice and no new invoice will be sent.

4.8 An invoice cannot be divided into more installments than agreed upon in advance. A separate change request must be made to the office, in which case the change fee according to the price list will be added to the new invoice.

4.9 Invoices must be paid by the due date using the reference number on the invoice. Interest and reminder fees accrued for late payments will be invoiced at the latest at the end of the calendar year and are collectable.

4.10 Overdue tuition fees and unpaid interest and reminder fees will be transferred to the collection service, after which the matter will be handled exclusively by the collection service and payment can no longer be made using the original invoice.

4.11 A cancellation fee according to the price list will be charged if a student's place is cancelled in the middle of the academic year without an acceptable reason or if the student discontinues their studies without notifying the administration. Cancellation notices made to the teacher are not valid.

Common rules of the game

For smooth hobby and cooperation, it is important that we operate by common rules. Especially for students under 18 years of age, communication between the three parties – student, teacher and guardian – is very important. For children, the support and guidance of family members in home practice also contributes to the accumulation of skills and the meaningful progress of the hobby. It is worth asking the teacher for tips on the amount of practice and its guidance, especially for all those under 12 years of age. The student is responsible for purchasing teaching materials, the teacher will advise on what is worth purchasing. The student affairs office will assist with matters related to invoicing or administration.