MUSIC SCHOOL TERMS AND CONDITIONS
1. REGISTRATION, CONTRACT DURATION, AND RENEWAL
Arts education typically continues for several years. A student is actively enrolled in the music school until they receive a final certificate or their studies are reported as finished.
1.1 Registration is exclusively through the electronic Eepos form.
1.2 Enrollment is for the entire academic year (autumn + spring semester) unless agreed otherwise or if enrollment occurs mid-year.
1.3 In group studies, each student must register separately, including in family duos.
1.4 Lessons for those who start in the autumn semester automatically continues in the spring unless studies are reported as discontinued. Unreported discontinuations are billed the normal semester fee. This applies to both soloistic and early childhood education studies.
1.5 A student remains in the register as an active student (even without active studies) until they decide to end or cancel their studies.
1.6 After the summer break, teaching is assumed to continue. However, each spring, students/guardians must confirm continuation in Eepos with the re-enrollment form. This secures the student's place and provides the administration with up-to-date information. This form is also used to indicate any changes or discontinuation of studies.
2. INTERRUPTION, TERMINATION, AND CHANGE NOTICES
All changes must be reported by the student if of age or by the guardian if the student is under 18.
2.1 Interruption/changes during the academic year: Any interruptions or changes during the year must be communicated in writing to the principal via email (email@example.com). Notifications given by other means or to teachers are not valid. A cancellation fee as per the price list is charged if a student withdraws from their place without a valid reason or fails to notify (as the institution and teachers have committed to the agreed teaching, and others may have missed out on a student place).
2.2 Interruption/break after the academic year: each student/guardian must fill out the Eepos form each spring (by logging into their Eepos account), indicating whether they will continue or conclude their studies. Taking a break for a year is also possible.
3. BILLING, CONTACT DETAILS, AND COLLECTIONS
Invoices are based on contact information provided by the customer, who is responsible for its accuracy. Personal data can be viewed and updated in the Eepos system after student acceptance.
3.1 Billing options (email or letter) and payment installments (1–3) can be selected by the customer. The price list on the website shows the amounts for different class lengths and installment numbers, applying per semester, not the academic year.
3.2 By registering, customers agree to the terms and are responsible for understanding them.
3.3 Registration and billing fees are invoiced according to the current price list. Registration fee is charged only once.
3.4 Invoices are sent to the address provided by the customer in the Eepos system.
3.5 Email invoices come from firstname.lastname@example.org, not directly from the music school. Check spam if missing and contact administration if necessary.
3.6 Customers have 14 days from the invoice date to make any complaints or claims.
3.7 Payments can also be made with personal wellness benefits provided by employee or Youth Pass. Any partial payments and times of them should be reported to the administration.
3.8 Invoices cannot be split into more installments than agreed without a change request.
3.9 Invoices should be paid by the due date using the reference number provided. Interest and reminder fees for late payments are billable at the end of the calendar year.
3.10 Unpaid fees and charges are transferred to a collection service.
3.11 A cancellation fee applies if a student place is withdrawn mid-year without a valid reason or if studies are interrupted without notice.
For smooth participation and cooperation, it is vital to adhere to common rules. This is especially important when it comes to minors under 18, where communication between the student, teacher, and guardian is crucial. For children, support and guidance from home in practice can significantly contribute to skill development and meaningful progress in the hobby. Particularly for children under 12, it's advisable to seek tips from the teacher on practice amounts and guidance.